Let’s get back to the basics by answering the question – “What is an SOP?”
1. SOP – Standard Operating Procedure
o It’s how you do something repeatedly, without deviation or failure
o Any changes or updated are reflected in an updated SOP
No great brand thrives without building SOPs
2. JW Marriott’s thoughts on SOPs – “When I say that the company’s prosperity rests on such things as our sixty-six-steps-to-clean-a-room manual, I’m not exaggerating,” J.W. Marriott Junior, www.economist.com/news/christmas-specials/21591743-be-my-guest
3. A template for creating SOPs is located at www.brainlink.com/files/2014/02/SOP_Template.doc.docx
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If you have any questions or would like to discuss SOPs, please contact me at firstname.lastname@example.org.
Brainlink is a proud winner of SmartCEO Magazine’s SmartCEO’s 2015 Culture Award for our SOP CULTURE! See photos & details at http://www.brainlink.com/smartceo/.