We recently acquired a client with a very vibrant staff that is a joy to work with, lots of technology, and a very open culture of sharing… except in the IT department.
The previous IT director was/is a brilliant guy who solved some very thorny business problems with very clever technology. He had one major blind spot however – due to his technical brilliance, he didn’t document a LOT of “obvious” processes. Without proper documentation, it leads to downtime, staff frustration and wasted time.
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