Why You Should Be Creating SOPs

We recently acquired a client with a very vibrant staff that is a joy to work with, lots of technology, and a very open culture of sharing… except in the IT department.

The previous IT director was/is a brilliant guy who solved some very thorny business problems with very clever technology. He had one major blind spot however – due to his technical brilliance, he didn’t document a LOT of “obvious” processes. Without proper documentation, it leads to downtime, staff frustration and wasted time.

The questions I’d like you to answer are: Are you creating the “obvious” SOPs? Or are you making your staff & clients suffer needlessly?


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